+How do I make an order?
You have to Sign In to be able to make an order. Click on the Sign In button is on the top-right side of our Home page to do so.
+Do you have a physical store?
No, we are currently operating online only.
+What payment methods do you accept?
a) Via 2checkout.com – 2checkout.com accepts these payments: Paypal Visa MasterCard Discover American Express Diners JCB PIN debit cards with the Visa or MasterCard logo Debit cards with the Visa or MasterCard logo b) Direct online transfer / Bank in Name : OSIXNINE PLT Bank : Maybank Berhad Account No. : XXXXX For Payment Method (b), once payment has been made, please send us a confirmation by sending a clear copy (scan / screenshot / snap a photo) of the receipt as proof of payment to firstname.lastname@example.org together with your personal details & order details. Please provide us with an exact amount, change will be returned in a form of store credit.
+Can I opt for Cash On Delivery (COD) instead?
Sorry, but we do not provide COD option.
+How do I cancel my order?
To cancel, you have to contact us within 12 hours from when order was made
+I haven’t received my item! What should I do?
We would like to apologize for the trouble we’ve caused you! Please contact us with your personal & order details. You can also try tracking your parcel here.
+The item I received is faulty! What should I do?
Please take a photo of the item with a clear view of the faulty part as well, and e-mail us together with your personal & order details to email@example.com.
+How much will the shipping costs?
Delivery for items below 500gms in a single parcel will cost RM4.50 (Peninsular) and RM7 (Sabah & Sarawak) . Orders above RM100 in a single purchase that will be shipped within Malaysia are FREE OF CHARGE! Delivery charges for countries other than Malaysia can be seen here. << http://www.pos.com.my/pos/services/fast_mail/service/international/ems.aspx
+Which countries do you deliver to?
We deliver worldwide, baby! Cost of shipping depends on the weight of each parcel, order together and save on shipping cost!
+Which courier do you use to ship your items?
Our Royal Deliveries are made using PosLaju << poslaju.com.my courier service.
+How long does it take for me to receive my order?
It will take roughly 3 working days for items shipped within Malaysia. For items delivered worldwide, transit time is between 7 – 14 working days. Check here << http://www.pos.com.my/pos/services/fast_mail/service/international/ems.aspx for delivery details of your country. Can I return or exchange the items that I’ve purchased? Yes, please view our Returns Policy for more information.
We accept returns within 7 days (within Malaysia) and 30 days (Worldwide) from our delivery date in exchange for store credits. Items must be in sellable condition, with return tag still attached. Items that have been worn, washed, altered, or not in sellable condition will not be accepted. Exchanges are subject to availability. For exchanges & returns, please notify us first via e-mail with your product code, order number & your personal details to firstname.lastname@example.org. Sale items, discounted items, and free items are non-returnable, non-exchangeable, nor refundable. Cost of shipping will be borne by the customer. We will inform you once we have received the item. To deliver to us by hand, please contact us first to set an appointment. Items must be shipped to this address : OSIXNINE PLT 29, Jalan SS 17/1H, 47500 Subang Jaya, Selangor Darul Ehsan,